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Privacy Policy

last updated 12 February 2026

Your story stays yours.

Members trust us with some of the most personal details of their lives — symptoms, setbacks, hopes. We treat that trust as the heart of this practice: your information is used only to guide your recovery. It is never sold, never traded, and never turned into a product.

— the promise behind the policy below

Scope

This Privacy Policy explains how Long Covid Liberation collects, uses, stores, and shares personal information when you use our website, membership services, and related tools, including our AI guidance features.

ii.

Information we collect

Contact and account information, such as your name, email address, and membership status.
Membership and recovery inputs, such as intake responses, check-ins, and platform interactions.
Payment-related records processed through third-party payment providers.
Technical data such as log files, device/browser information, and service usage analytics.

iii.

How we use information

To operate and improve the membership experience.
To provide personalized educational guidance and AI guidance support.
To perform safety reviews, escalation workflows, and service quality controls.
To process payments, communicate service updates, and provide member support.
To meet legal, security, and fraud-prevention obligations.

iv.

AI guidance data use

Information you submit to AI guidance features may be used to generate responses, support continuity across your recovery workflow, and trigger practitioner review when needed. AI features are used to support educational guidance and are not emergency services.

Your privacy, specifically: what you share with AI guidance stays inside Long Covid Liberation. It is never sold, never shared for advertising, and never used to train third-party AI models. It exists for one purpose only — guiding your recovery.

Sharing and service providers

We share information only as needed to run the service, such as with payment providers, secure hosting and infrastructure providers, communication/community tools, and workflow systems under contractual confidentiality and security obligations.

vi.

Data retention

We retain personal data for as long as needed to provide services, maintain records, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type and legal requirements.

vii.

Your choices

You may request access, correction, or deletion of your personal information where applicable.
You may cancel your membership at any time through your billing dashboard.
You may opt out of non-essential communications through unsubscribe links or by contacting us.

viii.

Security

We use administrative, technical, and organizational safeguards designed to protect personal information. No online system can guarantee absolute security, but we continuously improve our controls and review operational risks.

ix.

Contact

Questions or privacy requests: [email protected]